If you are having trouble with your DSL connection, please follow the instructions below.

Turn off your DSL router and then turn it on again. This simple "reboot" will solve most of the problems you will encounter with your DSL service. Once the router is turned on again, watch for the lights. After about 2 minutes, the "power light" should be green, the "DSL" light should be steady green" and the "Ethernet" or "LAN" light should be steady green. The most important light is the DSL light. If it is not steady green, then the DSL signal is not talking to the router correctly and it will prevent you from getting on the Internet.

If you are using a wireless access point, please turn it off while you are rebooting the router. After the router is rebooted, turn on the access point.

If you still don't have a solid green DSL light, please call us at 610 692 9205 ext 304.

If you have a solid green DSL light after rebooting and you still can't get on the Internet, please reboot your computer. If, after rebooting your computer you still can't get online, call us.

Some things that could interfere with your DSL service.

Adding something new to your phone line. Either a new or used phone or device can interfere with the DSL signal and cause the DSL light to go out. Make sure each device and phone on the phone line has a DSL filter. We can provide you with these at a low price.

Noise on the outside line from a recent repair of the phone lines down the street can interfere with your service. When you report an outage to us, we will check all the systems up to your home. We will put in a trouble ticket with Verizon if a problem is found.